Porto and the Douro Valley (port-to-port cruise)

AMENITIES

• TV

• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

Spacious and comfortable cabin equipped with two beds that can be separated, private bathroom with shower and bath products, satellite TV, safe, hairdryer and radio. Located on the middle deck with window with sliding top section, it offers a panoramic view of the landscapes.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

AMENITIES

• TV
• Telephone (for internal calls only)
• Bathroom with shower and toilet
• Towels
• Safe
• Independent air-conditioning
• Electricity 220V
• Wi-Fi

Please note that there is no laundry service on board the ship.

Located on the main deck, the restaurant is where all meals are served during your cruise. It seats all guests at tables which vary in size with a panoramic view. The atmosphere is casual but elegant.

We offer on all our cruises numerous and surprising excursions. You may prefer to stay aboard our cruise ships and enjoy the tranquillity, but we have an extensive range of excursions we offer that are great ways to discover each country in detail. (All excursions are optional)

Always with the help of our guides, you will visit tremendous cities, picturesque landscapes, and great activities with our bike rides, scenic tours, tastings, whole days visits or evenings out to appreciate the cities by night.

To offer you the best experience, we offer classic or discovery excursion packages, the latter offering atypical tours, original themes or even helicopter flights.

Below, and by destination, take a look at the sumptuous tours you could do during your cruise in the most beautiful countries in the world, be that in Europe or beyond.

Perhaps one of the most popular of our destinations, Portugal is revealed to you over the Douro. Departing from Porto, you will sail from the Atlantic to the heart of the country , the Douro Valley. In fact, the Golden River draws sumptuous curves in the hilly landscape of the centre of the country, where terraced vineyards impose order and architecture to the scenery. The quintas (artisanal vineyards) are, with the picturesque and isolated villages, the only few people living in this landscape as vast and sublime as it is wild.

Our cruises on the Douro, we designed them so that you do not miss any of the most beautiful sites of the country. After having seen Porto by day and by night, you will sail in the lands until you reach Salamanca, the golden city and "Small Rome", a city with immense heritage. On the way, our excursions will have taken you to Guimarães, one of the oldest towns in the country, or to Lamego and its sanctuary connected by no less than 700 steps. For wine lovers, it will also be possible to follow the Wine Route of Porto and enjoy some of the best local produce. You will also see Vila Real and the Manor of Mateus with the magnificent gardens.

Through our excursion you will discover the very identity of Portugal, and dive into the heart of its traditions and the rich heritage it has to offer.

The lounge tastefully decorated, is located at the front of the ship and offers panoramic views. Cocktails and games, dancing, and other forms of entertainment all happen here.

Take advantage of the sun deck to relax! It is equipped with chairs and deckchairs, allowing you to cool off while enjoying a panoramic view of the magnificent landscapes.

Start your day by joining us for a morning fitness class on the sun deck.

Reservations from minors shall not be accepted by the travel agency but must be made by the parents or other adults of more than 18 years of age with the necessary authorisations. Minors of under 18 years of age are not permitted to travel on board unaccompanied. They must be accompanied by parents or adults of more than 18 years of age. No alcoholic beverages shall be served to minors on board. Proof of the customer’s age may be requested by the ship’s personnel.

As a truly family friendly river cruise company, we offer special deals during summer time for children. Depending on the itinerary, the cruise is either free for kids or we offer a special discount. Family cruising has never been so easy!

No charge for children up to 16 years, on the river cruises in Spain on the Guadalquivir (cruise reference SHF_FAM and SHF_FAMPP), in Portugal on the Douro (cruise reference POF_FAM and PPH_FAM), in Italy in Venice (cruise reference VSI_FAM) and on the Rhine (cruise reference CSJ_FAM) (excluding excursions, flight, taxes and transfer on scheduled flights). Offer limited to 2 children per paying adult

30% reduction on our sea cruise in Croatia and Montenegro (DHD_FAM and DHD_FAMPP cruise ref) for children up to 16 years old (excluding excursions, flights, taxes and transfers on scheduled flights). Offer is limited to 2 children per paying adult

Mini and junior-clubs: Children can enjoy on-board entertainment (water games, sports and manual activities), they can take part in an end of cruise show given to parents and grandparents and many other surprises ;

A cabin next to the parents / relatives (from 5 years old - limited number of cabins) or accommodation in the same cabin (max 1 child)

Children's menus:

While children are having fun and being taken care of by our team of supervisors, parents can discover cities and the remarkable sites during stopovers. A dream vacation for everyone!

No cabin supplement payable for single-parent families (see General and Special Sale Conditions. – FamilyClub/CroisiFamille section.)

Babies on board: bring your own equipment

Due to space constraints, our ships do not have "baby" equipment on board.

If you are travelling with an infant or baby, please be sure to bring the necessary supplies and equipment, such as a travel cot, a pushchair, a child carrier, nappies, etc.

For children over 1 year old, remember to book age-appropriate menus at the time of booking. For your comfort, we can warm baby bottles and food for your children.

CroisiEurope welcomes passengers with reduced mobility and endeavours to facilitate their access to both the facilities on board and on the available excursions. Before booking, our company requires passengers with reduced mobility to mention their specific needs to their travel agent, so that they can be offered the most suitable ship.

People with reduced mobility or have trouble getting around can benefit from adapted cabins on some of the boats in our fleet.

Please note that our three-deck ships have lifts allowing direct access to various bridges, as well as the dining room, lounges and toilets suitable for reduced mobility people.

Our ships with 2 decks, meanwhile, are well thought-out in terms of layout, so common facilities (restaurant, lounge bar, reception) on one level: the upper deck, which also has cabins.

Some of our excursions can cause difficulties for people with reduced mobility (walking for several hours, destabilising floor coverings, elevation, etc.), participation in some excursions and travel is subject to the sufficient mobility of the passenger.

With the help of http://www.specialneedsatsea.com/ we may be able to arrange further assistance on request.

Please contact your travel agent for any additional information.

For safety and health reasons, it is forbidden to smoke indoors on board any of our boats, as it is a closed environment. However, smokers are invited to go to the sun deck, where ashtrays are provided.

During the day, you will be more comfortable in a casual outfit.

We advise you to bring clothes that are not very wrinkled, or that can easily be transported after ironing at your house, because there are no ironing facilities on board our boats.

Remember to dress according to the weather, the season and the environment of your cruise: light suits and swimsuits for warm weather; sweater or jacket for cooler weather; sweatshirt, rain gear and small umbrella. It helps to check the weather shortly before departing home.

Do not forget to bring comfortable walking shoes in your suitcase. They will be very useful during tourist excursions!

Regarding dinners, cocktails and galas, guests tend to dress up a little more – like you would when dining in any nice restaurant. There are no strict guidelines, no requirements for suits or gowns.

Finally, on any excursion, when you visit places of worship, make sure to opt for an appropriate outfit, neither too light nor too undressed, so as not to be prohibited entry.

Please inform us at the time of your booking whether you require a special diet or suffer from allergies. Our cook will offer you a fully adapted and tasty menu.

CroisiEurope’s longstanding environmental position focuses on nature as our most valuable asset.

We consider ourselves pioneers in our field, as our commitment to protecting the environment goes above and beyond our legal obligations. We are continually reflecting on how we can expand our green efforts.

After conclusive tests carried out on the Seine River with our partner AS Energy, our ships now use GTL fuel. Gas-to-Liquid fuels combust more uniformly and result in lower emissions.

Here are other environmental initiatives we would like to share with you:

• Installation of water-saving devices on our ships that reduce freshwater consumption by 35% and, as a consequence, the amount of wastewater produced.
• Installation of on-board water fountains that filter public water and transform it into quality drinking water, saving 30 tons of plastic per year (water from the public network filtered and bottled on board, activated carbon filtration & UV treatment, addition of carbon dioxide for carbonated water).
• Installation of wastewater evacuation systems on our entire fleet that are emptied into wastewater treatment facilities or urban sewer systems during ports of call.
• Installation of a wastewater recipient connected directly to the city sewer system at the CroisiEurope dock.
• Re-engining of the MS Monet in 2025 with new state-of-the-art engines and generators, meeting Green Award criteria.
• All of our ship engines (Green Ship Label) respect the strictest European standards against pollution to help reduce greenhouse gas emissions.
• The latest onboard technology helps limit fuel consumption when cruising.
• Ships with dimensions optimized for the environment: our ships, measuring 110 metres in length (compared to an average of 135 metres for other operators), offer improved energy efficiency during navigation. This lighter, more agile design significantly reduces fuel consumption and contributes directly to more environmentally-friendly sailing. This advantage is especially noticeable in our paddlewheel ships, known for their low energy impact.
• We have insulated the ventilation in our engine rooms to reduce noise pollution.
• At ports, we systematically connect to power supply terminals (Powerlock connectors) whenever possible, and for our own docks, we are investing in these newer installations. In addition, most of our ships are equipped with energy-efficient electrical devices.
• In winter, our ships are moored at river ports with electrical terminals that power the vessels, which helps reduce noise and pollution.
• In Paris, we are providing excursions on electric buses that are quieter and pollute less, to everyone’s advantage.
• For the replacement of bath towels, we are trying to raise our passengers’ awareness using written messages and announcements.
• CroisiEurope follows the criteria outlined by Imprim’Vert in regards to environmentally friendly printing. All of the documents printed at our company is done so with vegetable-based inks on unbleached paper.
• Our company has signed the metropolitan charter Working together for greater biodiversity for the ecological management of green spaces at its river port.
• All of our waste is sorted and compacted on board before being recycled.
• All food waste and biowaste are collected and converted into biogas by specialised companies.
• Used engine oil is collected and transformed by onshore specialists.
• We use biodegradable and environmentally friendly cleaning products.
• Exterior paints contain no pollutants.
• Plastic straws and cups have been replaced by biodegradable paper.
• Our company is affiliated with E2F, Entreprises Fluviales de France which brings together players in our sector to orchestrate collective actions regarding the immense challenges that lie ahead.
• Six ships from our Rhine and Danube fleet have been awarded the Green Award label.
• Our company applies the unified charter outlining the commitments of cruise lines sailing in Mediterranean waters, to which the ship La Belle des Océans complies at 81%.

ACTIONS ON THE QUAYS

• Abandonment of the use of phytosanitary products for the maintenance of green spaces.
• Reduction of mowing
• Reduction of light pollution
• Increase of the canopy (presence of trees)
• Planting of local species (trees and shrubs)
• Planting of rural hedges
• Protection of wildlife
• The fight against the feeding of wild animals
• Creation of a waterhole

All the company's European fleet are equipped with free Wi-Fi for passengers. This internet connection is available in all lounges / bars and receptions. The Wi-Fi is free to use.

For passengers who do not have computer equipment, we have equipped each boat (except those on the Volga, Mekong, and Africa) with a touch pad that can be lent to them when needed.

The official languages ​​on board our ships are French and English.

Our team members and tour guides speak English fluently. They also speak other major European languages, such as German, Italian and Spanish.

Indeed, CroisiEurope has more than 19 different nationalities among its employees (French, Germans, Austrians, Hungarians, Spaniards, Italians, Portuguese, Filipinos ...)

On board, menus, information about the cruise, shore excurions, and important messages are communicated in French and in English. They may also be advertised in another language, depending on the nationality of the passengers on board.

There is no nurse or doctor on board the boats of our fleet. In the event of an emergency, the purser will contact the nearest hospital or medical service, the boat will make stop-over so that medical care can be provided as quickly as possible to the person.

A defibrillator is available on board each boat. On board, at least two people hold the Lifeguard Rescuer at Work certificate and have been trained to use this device.

If you are worried about a health problem, please consult your doctor before going on your cruise and undergo a complete check-up. We remain at your disposal in case of emergency.

Finally, do not forget to bring any medication packaged in their labeled boxes) and the corresponding prescriptions. Have them renewed if necessary before your departure.

All our ships (except the African Dream) are certified Bureau Veritas.

Life jackets and life buoy are located in your cabins as well as on the sun deck.

During the presentation of the crew, all safety instructions will be provided.

For safety reasons, it is forbidden to smoke on board any of our fleet , as it is a closed environment. However, smokers are invited to go to the sun deck, where ashtrays are provided.

Animals are not accepted on board.

The prices of our cruises are "all inclusive", they include full board, drinks served with meals and at the bar (read the detail under heading "Package stay on board"), and shore excursions.

You are responsible for any personal expenses outside the boat, during excursions, purchases in our shop, or drinks that you choose from our special wine list and at the bar.

How to pay on board?

CroisiEurope only accepts Euros on board the boats. We do not accept sterling, US dollars or any other currency. We do not accept travelers checks on board, and do not exchange cash on board. It is important to arrive with Euros in hand – we recommend stopping at a bank to use an ATM Machine.

CroisiEurope accepts American Express, Visa and MasterCard. You may wish to contact your bank or the company that issued your credit card to warn them that you will be traveling to a foreign destination.

To ensure the enjoyment of your cruise, CroisiEurope has opted for the "fully inclusive” package which includes a number of advantages in the cruise prices:

• Accommodation in double cabins ;
• Full Board Cruise from lunch or dinner on day 1 to breakfast buffet or lunch on the last day (depending on the chosen cruise programme)
• All our meals are served in one service. Breakfast is buffet style, and lunch and dinner are served at the table.
• In the case of cruises offering extensions in hotels, the catering services are only as those detailed in the programmes concerned.
• Drinks (unless stated otherwise in the cruise program, under "These prices do not include".) The drinks included in the package are those provided by CroisiEurope and consumed as part of the meals taken aboard the boat, as well as in the bar (with the exception of the special bar card and wine list). Their non-exhaustive list is: water, wine, beer, fruit juice, coffee ...
• WI-FI access;
• Insurance assistance / repatriation;
• Port taxes.